Process deconstruction & re-engineering
TGO Consulting helps law firms with proper analysis and fundamental process deconstruction and re-engineering. Business process re-engineering (BPR) is a business management strategy, originally pioneered in the early 1990s, focusing on the analysis and design of workflows and business processes within an organization. BPR aims to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs.
In the future the discussion will no longer be about the hourly rate, but about time spend. Clients will initiate a drive to dramatically improve the efficiency of the workflow and of how the work is done and at what level of seniority. This new reality will require a fundamentally new way of working for law firms. A new way of working that goes far beyond the implementation of 'project management'. It will require a complete overhaul of the traditional way of working and a completely new set of incentives and accounting tools.
Today all but a few law firms experience pressure on price. Increasingly clients have demanded discounted rates or have negotiated Alternative Fee Arrangements. Ever since the financial crisis clients have put efforts to lowering their annual total legal spend. Up till very recently with limited success.
Recently a new trend emerged with clients focusing on increasing the efficiency of the cooperation with external legal advisors. Data analytics are employed to create benchmark numbers and identify any inefficiency in the way matters are handled. Focusing equally on inefficiencies on the law firm side as well as on inefficiencies on the client side.